Addition of Telsasoft CDR Feature Provides Union with Insight for Improved Customer Experience
July 24, 2018 – MINNEAPOLIS, MN – Minnesota-based wireless technology solutions provider, Telsasoft, is pleased to announce that Union Wireless will be utilizing Telsasoft’s Charging Data Record (CDR) feature to provide insight into customer data and metrics.
“Our new collaboration with Telsasoft will allow us to more efficiently view and manage Charging Records,” said Tony Kelly, Director of Engineering, Union Wireless. “We chose Telsasoft because of the excellent product, professionalism and customer service. Telsasoft’s solution helps our entire team—from engineers to CSRs to Roaming Coordinators—and will therefore improve our customers’ experience.”
Drawing upon decades of work serving a loyal customer base of rural and regional carriers, Telsasoft has combined wireless expertise and customer feedback to produce sophisticated software that is scalable and easy to use. The CDR offering ensures superior operational performance by providing users with powerful and streamlined information. Telsasoft CDR reports helps engineers identify devices with high failure rates, roaming coordinators pinpoint traffic usage, and CSRs verify and troubleshoot subscribers’ issues.
“We’re excited to partner with Union Wireless, a fast-growing, innovative provider that is dedicated to serving its community,” commented Chris Lexvold, COO, Telsasoft. “By adding Telsasoft’s CDR features, Union Wireless eliminates the need for time-consuming manual searches, realizing immediate cost savings and operational efficiencies,” he continued.
“With the CDR feature, we can easily access customers’ usage to quickly resolve issues and better serve them,” added Kelly. “And better customer experience is what we’re all about.”
Telsasoft is a privately-held company with headquarters in Minneapolis, Minnesota. Established in 1996, Telsasoft has a 22-year record of providing telecommunications service assurance tools to support and enhance network performance and management.
About Union Wireless
Originally started as Union Telephone company more than a century ago, and transitioning to cellular service in the early 1990s, Union Wireless in Mountain View, Wyoming, has made many advancements in data services technology over the past 25 years.
The company has grown from a small-town local landline provider to a fast-growing regional wireless provider with national and international roaming partners. Union Wireless has close to 300 employees; 14 retail store locations; 20 authorized agents; and more than 300 company-owned towers. True to the company’s roots, the focus is still to serve the people and communities that have supported them through the years.